Privacy Policy

Last updated 11 November 2026

This policy explains how Tucano Limited, trading as LoadTeam (“LoadTeam”, “we”, “us”) collects, uses, shares and protects personal information when you use our website (www.loadteam.com), your LoadTeam account and the LoadTeam app. We are a New Zealand company and we handle personal information in line with the Privacy Act 2020.

1. Information we collect

When you create and use an account:

• your username, first and last name, email address, country and date of birth;
• your password, which we store only in a scrambled (hashed) form that cannot be read back;
• the referral code you signed up with, if any, and your PayPal email address; and
• your balance, earnings, referral commissions, fees and transfers, including PayPal transaction IDs.

From the LoadTeam app, for each computer you run it on:

• the computer’s name, its operating system, processor model and number of cores, memory, disk size and free space, graphics cards, and the version of the LoadTeam app;
• while it runs: processor usage, available memory and disk space, your intensity settings, whether the computer is in use or idle, how fast it is working and the status of its current job; and
• diagnostic log files and error reports, which we use to investigate problems with the app.

The LoadTeam app does not read your files or documents, your browsing history, your screen or what you type. To tell whether you are using the computer, it only checks how long it has been since a key was pressed or the mouse was moved, never which keys.

Automatically, when you use the website or the app:

• your IP address, and the date and time of your visits and connections; and
• technical information about your browser and device, which our servers record in their logs.

When you contact us: your name, email address and message.

2. How we use it

We use personal information to:

• create and run your account, and connect the LoadTeam app on your computers to it;
• allocate work to your computers, credit your earnings and referral commissions, and pay you through PayPal;
• check that you are eligible, for example that you are at least 18 and can receive PayPal payments in your country;
• prevent, detect and investigate fraud, cheating and abuse, such as fake accounts or referral abuse;
• give you support and fix problems, which can include our staff viewing your account;
• understand how the website and the LoadTeam app are used, and improve them;
• send you account emails, such as confirming your email address, resetting your password and replying to your messages; and
• keep the records the law requires, such as tax records, and meet our other legal obligations.

3. Who we share it with

We don’t sell or rent your personal information. We share it only:

• with PayPal, to pay you: your PayPal email address and the amount of each transfer;
• with service providers who help us run LoadTeam, such as our hosting provider, our email provider and Google (Google Analytics, reCAPTCHA on our contact form, and YouTube for embedded videos);
• with the person who referred you, if you signed up with a referral code: they can see a partly hidden version of your username and the commissions they have earned from your work;
• with police, regulators or other authorities, when the law requires it, or when the Privacy Act allows it to prevent or investigate fraud or other unlawful activity; and
• with a buyer or successor of LoadTeam’s business, who would have to protect it as this policy describes.

4. Information stored outside New Zealand

Our servers and service providers are located outside New Zealand, including in the United States, so your personal information is stored and processed there. When we send personal information overseas, we take reasonable steps to make sure it is protected in a way comparable to the Privacy Act 2020.

5. Cookies

Cookies are small files a website stores in your browser. We use:

• essential cookies, to keep you signed in and to protect our forms against misuse. The website can’t work properly without them;
• Google Analytics cookies, to understand how visitors use the website; and
• Google reCAPTCHA cookies on our contact form, to tell people from automated spam.

YouTube may also set cookies when you play a video embedded on the website. You can block or delete cookies in your browser settings, but if you block essential cookies you won’t be able to sign in.

6. Keeping it secure

We protect personal information with reasonable safeguards, including encrypted (HTTPS) connections, hashed passwords, and access limited to staff who need it. No system is completely secure, so please keep your password and secret key private and tell us if you think someone else has used them.

7. How long we keep it

We keep personal information only for as long as we need it for the purposes in this policy, or as the law requires. We keep your account information while your account is open. When you close your account, your account is deleted, but we may keep some records for longer where we need them, for example records of earnings and payments, which New Zealand tax law generally requires us to keep for 7 years, and records we need to prevent fraud or resolve disputes.

8. Your rights

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct it. You can update most of your details yourself in My Account. For anything else, contact us. We will respond as soon as we reasonably can, and within 20 working days. We may need to confirm your identity first.

If you have a concern about how we have handled your personal information, please contact us first so we can try to put it right. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at www.privacy.org.nz.

9. Children

LoadTeam accounts are only for people aged 18 or over, and we don’t knowingly collect personal information from anyone younger. If you think a child has created an account, please contact us.

10. Changes to this policy

We may update this policy from time to time by publishing a new version on this page with a new “last updated” date. If we make a significant change, we will take reasonable steps to let account holders know.

11. Contact us

To contact our Privacy Officer, use our contact form, or write to:

Privacy Officer
Tucano Limited
PO Box 25543, Featherston Street
Wellington 6146
New Zealand